First Time to GOTOMEETING / UX research for first time mobile users of GOTOMEETING

Problem Statement

How can we make first time mobile user experience of GOTOMEETING more seamless and pleasant?

Research Method

Interview, Personas, Journey Map, Competitive Analysis, Usability Test

Tech

Photoshop, Illustrator, Morae

Persona

I developed two personas based on interview results.


Journey Map

We developed a journey map about first time mobile users of GOTOMEETING. We analyzed based on five phases.